Have a Question?

We understand that clients have so many questions about our services and what is best for their particular need. We try to answer some of our most asked questions below to help guide your decision.


Where are you located?

Conveniently located off 270 and 62 by way of Morse Road. We are located at the Chestnut Hill Office buildings on floor 2.

Our building as a large brick building, once you park you can take the elevator to the 2nd floor. Take a right off the elevator and the office is on the right side.

Do you accept any insurances?

No. We do not accept any insurances for our services.

Can I wear makeup to my appointment?

We recommend coming in with a clean face, however if you are wearing makeup we still cleanse first so you’ll be okay.

I’m a new client, how should I prepare for my first appointment?

We ask that you arrive 10-15 minutes prior to your appointment to complete your new client paperwork.

Do I need to wear a mask to the office?

Yes, since we are classified medical we are requiring patients to wear masks. Please refer to our website for updates on our COVID-19 guidlines.

Are you currenlty running any specials?

We are always running specials here at BB. There a few ways to stay in touch.

1. You can check our specials page here.

2. You can sign up for our newsletter here

3. You can sign up for text alerts here.

Do you accept Alle?

Yes we accept Alle!

Do you accept Aspire?

Yes we accept Aspire!

What if I don’t know what I want?

One of highly trained specialists can help you determine what’s best for your aesthetic goals.

Do you offer/accept care credit?

Yes! Please inquire at our front desk about your options.

Do you offer financing?

No, but we do offer CareCredit as a third-party payment solution.

What are your current specials?

Specials can be found on our website but we suggest you sign up for text alerts and the VIP newsletter to get the latest news and offereings.

Do you have before and afters?

You can view our before and After images on our website or our Instagram account @bb_aesthetic.

What are your hours of operation?

Our hours are posted on our website but we generally are open 10am-6pm

I am having an issue with my BB Beauty Shop Order. Who do I contact?

All BB Beatuy Shop products are shipped through a third party if you have not received your package or have an issue with a shipment. You should receive a confirmation email with instructions. If not, please contact the customer service numbers below:

ZO Skin Heath: 1 (888) 893-1375
SkinBetter Science: 800.538.5600
SkinMedica: (866) 867-0110
Alastin: 844-858-7546


Do you offer packages?

Yes, please visit out specials page view our packages.


Which neurotoxin works the best?

Each product we carry works very well and our injectors are specially trained in order to get you the best result but we each metabolize differently so one may work better for you than your friend.

Will I be charged for a full syringe if the injector only uses a portion?

Yes, you will be charged for a full syringe even if you don’t use all of it.

How do I know how much filler I need?

We recommend you scheduling a consultation with one of our injectors to figure out a treatment plan to accomplish your personal goals.

If I have an event coming up, when is the best time to get either Botox or filler?

We suggest 2-3 weeks before your event for Botox and minimum 2-3 weeks before your event for filler.

What is the difference between Botox, Newtox, and dysport?

These products are all considered neurotoxins that are made by different companies. Results can vary person to person. Consult with your provider to learn more about the best option for your goals.

Can I go to work after my treatment?

yes, but you can expect temporary bruising and swelling at injection sight.

Can I workout after Botox and/or filler?

We reccomend not working out for 24 hours after a treatment.

What is the difference between Botox, Jeauvau and Dysport?

They are all wrinkle relaxers manufactured by different companies. Talk to your healthcare provider about which one works best for you.

How often can I get my lips injected?

This will need to be determined by healthcare provider as everyone has different lip anatomy.

Will I bruise?

Most likely, yes and no. Needles cause bruising.

How can I lessen the bruising?

Here are a few tips. Take arnica tablets, don’t drink alcohol within 24-48 hours, don’t take Motrin or Advil, fish oil oil within 24-48 hours. Drink pineapple juice the day of injections.


What type of filler do you reccomend for sunken or hollow under eyes?

We usually reccomend Restylane for tear troughs.

What filler do you use in cheeks?

Voluma, Restylane Lyft or Restylane Defyne are the most common.

What filler do you use in chin?

Voluma, Restylane Lyft or Restylane Defyne are the most common.

What fillers are used in lips?

Versa, Restylane products, and Juvederm products are the most common.

What fillers are used in smile lines?

Versa, Restylane products, and Juvederm products are the most common.

Can I use Versa in my smile lines?

Yes, Versa is commonly used on smile lines.


How many units of Botox will I need?

This is a very common question and we understand our clients trying to get an estimate of the total cost of the service. Every case is different so we encourage clients to schedule a consultation with any of our amazing injectors to get a better idea of cost.

How long does Botox take to work?

Allow 2 full weeks but some may notice results sooner.

Do you inject Botox for Migraines?

No. We do not cover this service. We also do not accept any insurances for our services.

When can I expect my Botox to show results?

Botox can take up to the full 14 days to show full results, but a patient will begin to see results at 5-7 days. Every patient will experience different results.

Does Botox work in the lips?

No, it’s a wrinkle relaxer.

Does Botox help with smokers lines?

It can help soften but most people will need an ablative therapy such as laser or microneedling.

How often is Botox recommended?

Every 3 to 4 months between treatments.

Do you apply botox in the neck area?

Yes! Botox is commonly used on the neck area.


Are laser results permanent?

Yes and no, they can be permanent but ultimately the sun affects our skin daily so we do recommend maintenance sessions, as you would for do for any health promotion

Is there any downtime after a laser treatment?

No downtime, we ask that you stay out of the sun for 2 weeks and refrain from using products that contain retinol

How many treatments are needed for acne?

3-5 treatments depending on results. You can go a minimum of 2 weeks between treatments.

RF Microneedling

How many treatments are needed for RF Microneedling?

3-4 treatments depending on results every 6 weeks.

Skin Care

Do you sell skin care products?

Yes! We sell a wide range of brands including Skin Better Science, ZO, and SkinMedica. All can be purchased online if you visit the shop section on our website.


What is UPNEEQ?

UPNEEQ® (oxymetazoline hydrochloride ophthalmic solution), 0.1% is a prescription eyedrop used to treat acquired blepharoptosis (low-lying lids) in adults.

What warnings and precautions are associated with UPNEEQ?

  • Low-lying lids may be related to conditions such as stroke and/or brain aneurysm, Horner syndrome, myasthenia gravis, loss of the ability to move eye muscles, eye infection and eye tumors. Tell your doctor if you have any of these conditions.
  • UPNEEQ is a type of medication that may affect your blood pressure. If you have heart disease, uncontrolled high or low blood pressure, or feel faint at rest or when quickly standing up, you should call your doctor if your symptoms get worse.
  • Patients with reduced blood flow to the brain or heart, or patients who experience eye or mouth dryness due to an immune system disorder (Sjögren’s syndrome), should use care when taking UPNEEQ. Call your doctor immediately if you feel your symptoms may be getting worse.
  • UPNEEQ may increase the risk of eye pressure due to fluid buildup (angle-closure glaucoma) in patients with untreated narrow-angle glaucoma. Call your doctor immediately if you feel increased pressure in your eye after using UPNEEQ.
  • Do not let the tip of the UPNEEQ vial touch your eye or any other surface. This can help prevent eye injury or contamination. Each UPNEEQ vial is for one-time use and should be discarded after being used.

What are the most common side effects of UPNEEQ?

The most common adverse reactions with UPNEEQ (occurring in 1-5% of patients) were eye inflammation, eye redness, dry eye, blurred vision, eye pain at time of use, eye irritation, and headache.

How do I order Upneeq

Contact our office at 614.934.5000


What are the advantages of AQUAGOLD® fine touch™?

AQUAGOLD® fine touch delivers low doses of injectable drugs at a consistent depth and is almost pain-free. This is a major advantage over the conventional syringe manual injection approach for certain sensitive areas, preventing overdosing or getting the needles too deep into the skin.

What is the size of the microchannels?

The microchannels are 600 micrometers (0.6 mm) long and 130 micrometers (0.13 mm) wide, each thinner than a human hair.

How is AQUAGOLD® fine touch™ different from microneedle devices?

The intended use of AQUAGOLD® fine touch is to inject low doses of drugs into the skin. This is very different from “microneedling”, where the intended use is to wound or stimulate the skin, affecting function or structure of the body. AQUAGOLD® fine touch device is not a microneedling device.

Can AQUAGOLD® fine touch™ be used multiple times?

No. AQUAGOLD® fine touch™ is designed and sterilized for single-patient, single use only.

Why are the AQUAGOLD® fine touch™ microchannels made of gold-plated stainless steel?

The surgical grade stainless steel provides the structural integrity of the microchannel. Pure gold has high biocompatibility with human skin, preventing skin irritation and allergic responses after use. Impurities and other metals may result in unnecessary irritation.