Appointment Policies
No Show for Scheduled In-Office Appointment
- The client will be charged a total of $50 on the stored credit card given at appointment booking.
- No service will be performed unless the fee is paid.
- No exceptions.
Appointment Late Arrival
- Patients who arrive more than 10 minutes late for an appointment may have their appointment moved, rescheduled, or canceled due to scheduling restrictions and the appointments of our other clients.
Late Cancel for Scheduled Appointment
- Late Cancel is defined as a cancellation 24 hours or less from the scheduled appointment time.
- The client will be charged $50 on the stored credit card given at the appointment booking.
- No service will be performed unless the fee is paid.
Cancellations
- Cancellations before 24 hours of appointment date and time will carry a $50 fee.
- BB Aesthetic reserves the right to charge the card on file for this fee at any time.
- Multiple cancellations may result in the patient being responsible for the procedure paid in full prior to rebooking or complete ban.
- Laser Cancellations: Laser Cancellations before 48 hours of appointment date and time will carry a $50 fee.
- Multiple cancellations may result in the patient being responsible for the procedure paid in full prior to rebooking or complete ban.
- Excessive amounts of rescheduling will result in dismissal from the practice, even if done with more than 24 hours’ notice.
Follow-up Appointments
- Clients can request a follow-up appointment only if they have previously completed a normal service appointment.
- Follow-up appointments will require a $35 service fee, and additional product charges or service charges may be added.
- All follow-up appointments must be scheduled.
- Walk-in follow-up appointments will not be accepted.
Deposits and Prepayment Policy
- A $50 Deposit is required to hold an appointment.
- This deposit will be charged to the card on file.
- Deposit will be taken off your invoice total at time of service.
- Any deposits or prepayments made are non-refundable and cannot be used at a future date.
- If you cancel your appointment, do not show for an appointment, or show up late for an appointment, you are forfeiting your complete deposit or prepayment.
- Your deposit will be used towards your final invoice.
- Deposits cannot be paid with a gift card. Deposits must be paid with credit card or cash where applicable.
Payment Policies
Financing
- Financing through CareCredit and Cherry will result in service fees that will be added to the final service price.
- Speak with one of our associates about these fees at checkout.
Gift Cards / Online Gift Cards
- Gift Cards are non-transferable.
- Gift Cards cannot be redeemed for cash.
- Gift Cards or e-gift cards purchased through bbaesthetic.com are redeemable for services rendered by BB Aesthetic employees.
- Gift Cards cannot be used for weight loss appointments or services that require labs.
Pre-Buy Units
- Pre-Buy Units purchased through bbaesthetic.com are redeemable for services rendered by BB Aesthetic employees for a single service labeled on your purchase confirmation.
- Pre-Buy units may be split and redeemed over multiple visits.
- Pre-Buy Limit one per client.
- Cannot be combined with any other offers.
- Cannot be purchased with Beauty Bank Points.
- Units cannot be refunded or redeemed for cash.
- No rainchecks.
- Non-Transferable.
- Pre-Buy units will expire after 365 days from the date of purchase.
- Pre-Buy units are not redeemable for any other service other than the one labeled on the purchase confirmation.
- BB Aesthetic reserves the right to halt Pre-Buy sale periods at any time.
Discounts and Promotions
10% Percent Discount Cards
- Any 10% card or coupon will only be honored to new clients.
- If you have been a client at BB Aesthetic in the past, these discounts are not valid.
10% Off for Healthcare Workers & First Responders
- 10% off most services in the office.
- Cannot be combined with any other offer or transferred.
Undereye/Tear Trough
- Any service targeting the undereye or tear trough area is not eligible for a discount.
- This includes offers from Beauty Bank, email, or any other discount offered.
Allergan/AbbVie Promotional Treatments
- Important Notice Regarding Allergan/AbbVie Promotional Treatments
- Please be advised that a $400 Injector Fee applies to all treatments involving free syringes, 50 units of Botox®️, or any free filler gifted by Allergan/AbbVie.
- By choosing to receive a promotional treatment from Allergan/AbbVie at our clinic, you acknowledge and agree to pay the $400 Injector Fee at the time of your appointment.
Virtual and Telehealth Appointments
Virtual Appointments
- All virtual appointments will be charged a $35 fee to book.
- This fee will be deducted from your primary service at checkout.
Telehealth Weight Loss Appointment Terms & Conditions
- Eligibility: Telehealth weight loss appointments are exclusively available to residents of Ohio.
- Patients must provide a valid in-state Ohio address at the time of booking.
- Residency Verification: Proof of Ohio residency is required to schedule and attend telehealth appointments.
- Acceptable forms of proof include a driver’s license or state ID.
- A utility bill will also be required to prove residency.
- Appointment Requirements: Failure to provide a valid Ohio address or proof of residency will result in the cancellation of the appointment.
- Compliance: By booking a telehealth appointment, you agree to comply with all terms and conditions outlined herein.
Weight Loss Appointments
- All appointments require a $50 deposit to hold an appointment.
- This deposit will be charged to the credit card on file.
- Deposits are non-refundable.
- No deposit required if you are using a prepay package.
BB Bucks Program
- BB Aesthetic reserves the right to cancel, change, remove all point totals and programs at any time.
- Points will be referred to as BB Bucks for marketing purposes, and no points or BB Bucks have any cash value.
- No points or BB Bucks are redeemable for cash.
- Any points or BB Bucks totals will be cleared 12 months after earning.
- There is a 2000 point max for any account.
- No account may hold more than this amount.
- In-office points can be redeemed for a limited number of products and services.
- 1 point = $1 USD in the office only.
- Points/Bucks cannot be transferred to another person.
50 Point Referral Credit
- For each referral sent to BB Aesthetic, we will load your point balance with 50 points.
- Each $1 = 1 point redeemable for most products and services at BB Aesthetic.
- Limit 500 points per year.
- To receive referral points, client must:
- Be a current client of BB Aesthetic.
- Refer a new client with no existing history at BB Aesthetic.
- New clients must spend $100 or more on their first appointment.
- BB Aesthetic reserves the right to cancel or refuse points at any time.
- BB Aesthetic also reserves the right to cancel the referral program at any time.
Shipping Policies
Lost, Stolen, Missing Shipping Policy
- BB Aesthetic is not responsible for any lost, stolen, or missing packages/items shipped from the office and marked delivered.
- Please contact FedEx or the carrier to locate the package or file a claim.
Third Party Shipping Policy
- All BB Beauty Shop products are shipped through a third party.
- If you have not received your package or have an issue with a shipment, you should receive a confirmation email with instructions.
- If not, please contact the customer service numbers below:
- ZO Skin Health: 1 (888) 893-1375
- SkinBetter Science: 800.538.5600
- SkinMedica: (866) 867-0110
- Alastin: 844-858-7546
Groupon Policy
- Any Groupon offered by BB Aesthetic will be subject to the terms and conditions of the medical spa.
- Only one (1) Groupon per client per service will be honored.
- If you purchased more than one Groupon, please contact Groupon directly.
- BB Aesthetic reserves the right to not honor any Groupon presented.
Major Event Rule (Weddings, Birthdays, etc.)
- Due to the possibility of bruising and swelling, we ask you give yourself at least 14 days before any major event (wedding, birthday, etc.) to allow for healing.
- BB Aesthetic requires a valid credit card be placed on file and reserves the right to collect a deposit at any time once the appointment is booked.
Insurance
- BB Aesthetic is a medical spa that does not offer any services that qualify for insurance processing.
- We do not accept any forms of insurance for any of our services/products.
On-Property Photography, Video, and Audio
- Due to privacy concerns, photography and recording of any kind is prohibited on BB Aesthetic property without written consent from Management.
- Violation will result in a ban of the client.
- Publishing any media that was taken on BB Aesthetic property is also strictly prohibited and will result in an immediate ban of the client.
Online Booking
- Online booking is a feature we offer to all clients, new and current.
- Clients have the ability to book, cancel, and reschedule online.
- BB Aesthetic reserves the right to ban clients from booking online.
- To prevent from getting banned on the online system, please attempt to follow our booking system’s rules:
- Do not repeatedly book and cancel appointments. Clients with 4 cancels in a year will have their online booking access blocked.
- Do not book an appointment unless you are absolutely sure you can make the time. You may be blocking another client from booking.
- Try to cancel online within 48 hours of appointment time. Refer to our cancellation policy for more information.
- Banned clients will not be able to schedule any appointments with BB Aesthetic (In office or Online).
- BB Aesthetic reserves the right to ban and reinstate any customer’s online booking privileges for any reason.
- Starting 8/5/2020, a credit card and a deposit will be required to book an appointment online.
Communication
- If you need to contact BB Aesthetic, please call 614.934.5000
- Website, text, and social media channels are not monitored regularly.
- Our phone and after-hours answering service is the only acceptable channel of communication.
- Scheduling and canceling via any social media is not permitted (e.g., Instagram DMs, Facebook DMs).
- Canceling or notice of late arrival via SMS text is not permitted.
- If you have a medical emergency, please dial 911
- To ensure schedule accuracy for all our clients, we can only communicate with clients about appointments (booking, changing, canceling, etc.) by way of phone.
- Communications through any other platforms (Website, Facebook, Instagram, etc.) are not monitored on a regular basis.
- Please call 614.934.5000 with any issues regarding appointments.
Photo Identification
- All clients will be required to show photo identification for any services.
- No services will be rendered without a proper photo ID.
Consultations
- All consultations will be required to pay a $50 deposit to hold an appointment.
- Deposit will be used towards the total of the appointment.
- Deposit is non-refundable.
New Clients
- BB Aesthetic will contact you by email or phone to complete this payment.
- Deposit is non-refundable.
Pricing
- We do our best to keep prices low, but variance in price will happen month to month.
- BB Aesthetic reserves the right to charge the current rate regardless of price history.
- Prices subject to change.
Service
- BB Aesthetic reserves the right to refuse treatment on any client, new or current, for any reason for the safety of staff and clients.
Neurotoxin Touch-ups
- Additional touch-ups within 3 months of appointment date may be assessed an office fee of $35.
- Touch-up fee will be waived if it is determined that BB Aesthetic was the cause for the revisit.
- This determination lies solely with the medical director of BB Aesthetic.
- Microblading touch-ups do not apply.
Booked Provider
- BB Aesthetic reserves the right to change a client’s scheduled provider for any reason.
Pregnant or Breastfeeding
- If you are pregnant or breastfeeding, you are not permitted to receive any type of service.
General
- Information on this website may contain technical inaccuracies or typographical errors.
- Information may be changed or updated without notice.
- BB Aesthetic may also make improvements and/or changes in the products, programs, and pricing described in this information at any time without notice.
- In no event will BB Aesthetic be liable to any party for any direct, indirect, special, or other consequential damages for any use of this website.
Returns
- Products purchased in-store cannot be returned once opened.
- All skincare sales are final.
Specific Services and Deposits
PDO Threading Service & Deposit
- All PDO Threading services will require a 50% deposit to secure an appointment.
- Deposit is non-refundable.
- All PDO Consultations will require a $50 deposit.
- Deposit is non-refundable.
- All service prices listed or advertised are considered starting at & estimates.
- BB Aesthetic reserves the right to adjust the final price of service at any time.
Sculptra® Service & Deposit
- All Sculptra services will require a 50% deposit to secure an appointment.
- Deposit is non-refundable.
- All service prices listed or advertised are considered starting at & estimates.
- BB Aesthetic reserves the right to adjust the final price of service at any time.
BBL Sciton Laser Deposit
- BB Aesthetic requires a $50 deposit to schedule any BBL Sciton laser appointment.
- Deposit is non-refundable.
BBL Sciton Laser Regulations
- Clients who book and receive any BBL Laser service will be required to halt use of Retin-A 1 week before and after each treatment.
- Clients are to remain out of the sun for 2 weeks before and after each treatment.
- Clients must halt the use of self/spray tanners 1 week before each treatment.
- Clients must remove all makeup/facial products prior to the appointment.
- BB Aesthetic reserves the right to cancel or reschedule the appointment if any of these terms are not met by the client.
AquaGold
- Patients cannot have a spray tan before an AquaGold treatment.
- Appointment will need to be rescheduled.
Microblading
- $50 non-refundable deposit taken up front for every appointment.
- Deposit is non-refundable.
Refer a Friend
- Minimum $300 total spend for each individual.
Lost, Stolen, Missing Shipping Policy
- BB Aesthetic is not responsible for any lost, stolen, missing packages items shipped from the office and marked delivered.
- Please contact FedEx or the carrier to locate the package or file a claim.
Note: By booking an appointment or purchasing products, you acknowledge that you have read, understood, and agree to these Terms and Conditions.