No show for scheduled IN OFFICE appointment:

Client will be charged a total of $50 on the stored credit card given at appointment booking. No service will be performed unless the fee is paid. No exceptions.

DEPOSITS CANNOT BE PAID WITH A GIFT CARD. DEPOSITS MUST BE PAID WITH CREDIT CARD OR CASH WHERE APPLICABLE

Deposit and Prepayment Policy: 

A $50 Deposit is required to hold an appointment. This deposit will be charged to the card on file.

DEPOSIT WILL BE TAKEN OFF YOUR INVOICE TOTAL AT TIME OF SERVICE.

 
Any deposits or prepayments made are non-refundable and cannot be used at a future date. If you cancel your appointment, do not show for an appointment or show up late for an appointment you are forfeiting your complete deposit or prepayment. Your deposit will be used towards your final invoice. 
 
DEPOSITS CANNOT BE PAID WITH A GIFT CARD. DEPOSITS MUST BE PAID WITH CREDIT CARD OR CASH WHERE APPLICABLE

Virtual Appointments

All virtual appointments will be charged a $35 fee to book. This fee will be deducted from your primary service at checkout.

10% Off for Healthcare Workers & First Responders

10% off most services in office. Cannot be combined with any other offer or transferred.

Weight Loss Appointments

All appointments require a $50 deposit to hold an appointment. This deposit will be charged to the credit card on file. Deposits are non refundable. No deposit required if you are using a prepay package.

Undereye/Tear Trough

Any service targeting the undereye or tear trough area is not eligible for a discount. This includes offers from Beauty Bank, email or any other discount offered. 

Financing

Financing through CareCredit and Cherry will result in service fees that will be added to the final service price. Speak with one of our associates about these fees at checkout.

BB Bucks Program

BB Aesthetic reserves the right to cancel, change, remove all point totals and programs at any time. Points will be referred to as BB Bucks for marketing purposes and no points or BB Bucks have any cash value. No points or BB Bucks are redeemable for cash. Any points or BB Bucks totals will be cleared 12 months after earning.

There is a 2000 point max for any account. No account may hold more than this amount.

In office points can be redeemed for a limited number of products and services.

1 point = $1USD in office only.

Points/Bucks cannot be trasnferred to another person. 

All skincare sales are final

50 Point Referral Credit

For each referral sent to BB Aesthetic we will load your point balance with 50 points. Each $1 = 1 point redeemable for most products and services at BB Aesthetic. Limit 500 points per year. To receieve referral points client must #1 Be a current client of BB Aesthetic #2 Refer a new client with no existing history at BB Aesthetic #3 New client must spend $100 or more on first appointment. BB Aesthetic reserves the rights to cancel or refuse points an any time. BB Aesthetic also reserves the right to cancel the referral program at any time.

Lost, Stolen, Missing Shipping Policy:

BB Aesthetic is not resposible for any lost, stolen, missing packages items shipped from the office and marked delivered. Please contact FedEx or the carrier to locate the package or file a claim.

Third Party Shipping Policy:

All BB Beatuy Shop products are shipped through a third party if you have not received your package or have an issue with a shipment. You should receive a confirmation email with instructions. If not, please contact the customer service numbers below:

ZO Skin Heath: 1 (888) 893-1375
SkinBetter Science: 800.538.5600
SkinMedica: (866) 867-0110
Alastin: 844-858-7546

Groupon:

Any groupon offered by BB Aestheic will be subject to the terms and conditions of the medical spa. Only (one) groupon per client per service will be honored. If you purchased more than one Groupon please contact Groupon directly. BB Aesthetic reserves the right to not honor any Groupon presented.

2 Week Major Event (Weddings, Birthdays, etc) Rule:

Due to the possibility of bruising & swelling we ask you give yourself at least 14 days before any major event (wedding, birthday, etc) to allow for healing. BB Aesthetic requires a valid credit card be placed on file and reserves the right to collect a deposit at any time once the appointment is booked.

Insurance:

BB Aesthetic is a medical spa that does not offer any services that qualify for insurance processing. We do not accept any forms of insurance for any of our services/products.

On Property Photography, Video and Audio:


Due to privacy concerns, photography and recording of any kind is prohibited on BB Aesthetic Property without written consent from Management and will result in a ban of the client. Publishing any media that was taken on BB Aesthetic Property is also strictly prohibited and will result in an immediate ban of the client.

 

Appointment Late Arrival:


Patients who arrive more than 10 minutes late for an appointment may have their appointment moved, rescheduled or cancelled due to the scheduling restrictions and the appointments of our other clients.

 

Gift Cards / Online Gift Cards:

Gift Cards are non-transferable.

Gift Cards cannot be redeemed for cash.

Gift Cards or e-gift cards purchased through bbaesthetic.com are redeemable for services rendered by BB Aesthetic employees. BB Aesthetic.

Gift Cards cannot be used for weight loss appointments or services that require labs.

Pre-Buy Units:

Pre-Buy Units purchased through bbaesthetic.com are redeemable for services rendered by BB Aesthetic employees for a single service labeled on your purchase confirmation. Pre-Buy units may be split and redeemed over multiple visits. Pre-Buy Limit one per client. Cannot be combined with any other offers. Cannot be purchased with Beauty Bank Points. Units can not be refunded or redeemed for cash. No rainchecks. Non-Transferable. Pre-Buy units will expire after 365 days from date of purchase. Pre-Buy units are not redeemable for any other service other than the one labeled on the purchase confirmation. BB Aesthetic reserves the right to halt Pre-Buy sale periods at any time. 

Follow up Appointments:

Clients can request a follow up appointment only if they have previously completed a normal service appointment. Follow up appointments will require a $35 service fee and additional product charges or service charges may be added. ALL FOLLOW UP APPOINTMENTS MUST BE SCHEDULED. Walk-in Follow up appointments will not be accepted.

 

PDO Threading Service & Deposit:

All PDO Threading services will require a 50% deposit to secure an appointment. Deposit is Non-refundable.

All PDO Consultations will require a $50 Deposit. Deposit is Non-refundable.

All service prices listed or advertised are consider starting at & estimates. BB Aesthetic reserves the right adjust final price of service any any time.

 

Sculptra® Service & Deposit:

All Sculptra services will require a 50% deposit to secure an appointment. Deposit in non-refundable.

All service prices listed or advertised are consider starting at & estimates. BB Aesthetic reserves the right adjust final price of service any any time.

 

BBL Sciton Laser Deposit:

BB Aesthetic requires a $50 deposit to schedule any BBL Scition laser appointment. Deposit in non-refundable.

 

 

BBL Sciton Laser Regulations:

Clients who book and receive any BBL Laser service will be required to halt use of Retin A 1 week before and after each treatment.
Clients who book and receive any BBL Laser service are to remain out of the sun for 2 weeks before and after each treatment.
Clients who book and receive any BBL Laser service will be required to halt the use of self/spray tanners 1 week before each treatment.
Clients must remove all makeup/facial products prior to appointment.

BB Aesthetic reserves the right to cancel or reschedule the appointment if any of these terms are not met by the client.

Online Booking:

Online booking is a feature we offer to all clients new and current. Clients have the ability to book, cancel, and reschedule online. BB Aesthetic reserves the right to ban clients from booking online. To prevent from getting banned on the online system please attempt to follow our booking systems rules.

 

  • Do not repeatedly book and cancel appts. Clients with 4 cancels in a year will have their online booking access blocked.
  • Do not book an appointment unless you are absolutely sure you can make the time. You may be blocking another client from booking.
  • Try to cancel online within 48 hours of appt. time. Refer to our cancellation policy for more information.
  • Banned clients will not be able to schedule ANY appointments with BB Aesthetic (In office or Online)

BB Aesthetic reserves the right to ban and reinstate any customer’s online booking privileges for any reason.

Starting 8/5/2020 a credit card and a deposit will be required to book an appointment online.

 

Wait List:

Through our online booking we are offering a Wait List feature that will allow clients to book appts. in our Wait List calendar. This does not guarantee you an appointment. You will be contacted if something becomes available on that day. BB Aesthetic reserves the right to assign appointments from the Wait List at their discretion. BB Aesthetic also reserves the right to cancel appointments from the Wait List at any time.

 

Communication:

 

IF YOU NEED TO CONTACT BB AESTHETIC PLEASE CALL 614.934.5000

Website, text & social media channels are not monitored regularly.  Our phone and after hours answering service is the only acceptable channel of communication.

Scheduling and Canceling via any social media is not permitted. I.E. Instagram DM’s, Facebook DM’s, etc. 

Canceling or notice of late arrival VIA SMS Text is not permitted. 

IF you have a medical emergency please dial 911

To ensure schedule accuracy for all our clients we can only communicate with clients about appointments (booking, changing, cancelling, etc) by way of phone. Communications through any other platforms (Website, Facebook, Instagram, etc) are not monitored on a regular basis. Please call 614.934.5000 with any issues regarding appointments.

 

Photo Identification:

All clients will be required to show photo identification for any services. No services will be rendered without proper photo ID.

 

Cancellations:

Cancellations before 24 hours of appointment date and time will carry a $50 fee. BB Aesthetic reserves the right to charge the card on file for this fee at anytime.

Multiple cancellations may result in patient being responsible for procedure paid in full prior to rebooking or complete ban.

 

Online Booking Ban:

Banning can result from a no-show or late cancel (under 24 hours of appointment date and time). If you find your account suspended we are unable to provide service to you in any capacity until the ban is lifted. BB Aesthetic determines ban status internally.

 

Consultations:

All consultations will be required to pay a $50 deposit to hold an appointment. Deposit will be used towards the total of the appointment. Deposit is non-refundable.

 

New Clients:

BB Aesthetic will contact you by email or phone to complete this payment. Deposit is non-refundable.

 

Pricing:

We do our best to keep prices low but variance in price will happen month to month. BB Aesthetic reserves the right to charge current rate regardless of price history. Prices subject to change.

 

Service:

BB Aesthetic reserves the right to refuse treatment on any client new or current for any reason for the safety of staff and clients.

 

Neurotoxin Touch-ups*:

Additional touch ups within 3 months of appointment date may be assessed an office fee of $35. Touch-up fee will be waived if it is determined that BB Aesthetic was the cause for the revisit. This determination lies solely with the medical director of BB Aesthetic.

*Microblading touch-ups do not apply.

 

 

Late Cancel for scheduled appointment: 

Late Cancel is defined as a cancel 24 hours or less from the scheduled appointment time. Client will be charged $50 on the stored credit card given at appointment booking. No service will be performed unless the fee is paid.

 

Booked Provider:

BB Aesthetic reserves the right to change a client’s scheduled provider for any reason.

 

Pregnant or Breastfeeding:

If you are pregnant or breastfeeding, you are not permitted to receive any type of service.

 

General:

Information on this web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. BB Aesthetic may also make improvements and/or changes in the products, programs, and pricing described in this information at any time without notice.

 

Refer a Friend:

Minimum $300 total spend for EACH individual.

 

Returns:

Products purchased in store cannot be returned once opened.

 

AquaGold:

Patient cannot have a spray tan before an AquaGold treatment. Appointment will need to be rescheduled.


Microblading:

$50 non-refundable deposit taken up front for every appointment. Deposit in non-refundable

IN NO EVENT WILL BB AESTHETIC BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE.